CutMeLoose.com

Dean Wright, the Editor in Chief of MSNBC noted that many of their readers complained of the flyout menus. So they took them down.

I personally loved them - it made navigating the site much easier and I could easily scan new items as they appeared on the menus.

That said, they "listened" to their customers and implemented what they wanted. That's responding to the needs of their customers.

Editor's note: Turning off the 'flyout' - News - MSNBC.com